Get In Touch
Have a question? Don't hesitate to contact us.
Our customer support is open 24/7/365. Feel free to contact us with any questions, concerns, or ideas that you have. We love hearing from you because it helps us on our mission to bring more joy to kids and less work to parents!
Delivery or Shipping related questions? Please visit this page or you can track your package by clicking here.
Frequently Asked Questions:
How long will it take to receive my package?
All orders are promptly processed, and ship within 1-2 business days (many orders even ship out the same-day, if ordered by 12 pm EST). General guidelines for shipping times are as follows:
- USA: 1-7 business days (expedited options available)
- UK: 4-10 business days
- Australia: 4-10 business days
- Canada: 4-10 business days
- NZ: 4-10 business days
- Europe: 4-11 business days
- Rest of world: 4-14 business days
Is shipping free?
Yes, shipping is FREE worldwide on all orders. We think kids everywhere deserve more fun!
Do you ship internationally?
Yes, we do. Please note that international delivery is safe, insured and will arrive at the proper destination. Please ensure all shipping address fields are accurately filled out, as we are not able to change the destination once the package has been shipped out.
What is the company return policy?
We will replace all defective units with a new item, within 30 days of shipment arrival date. For more information please click here.
Where can I get in touch with customer support?
Customer support is available 24/7 via our friendly customer support team at hello@kiddiescreate.com. Please email us for any questions you may have related to your order. For your convenience, you may simply respond directly to your original order confirmation email that you received when placing your order! This has your order number within it, which will help us to help you as quickly as possible.